Shipping Policy

At Handicurve, we take great care in ensuring that our handcrafted wooden products are prepared, packed, and shipped responsibly. This Shipping Policy explains how goods move from our facility to your destination, what costs may apply, and how responsibilities are shared during transit.

1. Order Processing & Preparation

All products are carefully inspected and securely packed before dispatch.
As many of our products are handcrafted and sometimes custom-made, processing times may vary and are communicated clearly during order confirmation.

Once an order is ready for shipment, it is handed over to the selected logistics partner.

2. Shipping Partners

We primarily use internationally recognized courier and freight services, including:

• DHL
• FedEx
• UPS

These carriers are chosen for their global reach, reliability, and tracking facilities. Carrier selection may vary depending on destination, shipment size, and service availability.

3. Domestic & International Shipping

We ship both within India and internationally.

Domestic Shipping (India)

• Transit times depend on destination and carrier
• Tracking details are shared once dispatched

International Shipping

• UPS and DHL deliveries typically take 3–7 business days for international shipments otherwise transit times vary by country and customs clearance procedure.
• International shipments are subject to export and import regulations of the destination country

4. Shipping Charges

Shipping costs are calculated based on:

• Product weight and volumetric weight whichever is higher
• Packaging requirements
• Destination country or city
• Selected courier or freight service

Shipping charges are communicated clearly before order confirmation.

5. Customs Duties, Taxes & Tariffs

For international shipments:

• Customs duties, import taxes, VAT, tariffs, or any local charges are not included in the product price or shipping cost unless specifically stated
• These charges are levied by destination country authorities and are beyond our control
• The buyer is responsible for paying applicable customs duties or taxes upon arrival

Customs regulations, duty rates, and clearance timelines vary by country and may change from time to time.

6. Transfer of Responsibility

Once the shipment is handed over to the courier or freight provider:

• Responsibility for transit lies with the shipping carrier
• We assist by providing tracking information and necessary shipping documents
• Delays caused by customs inspections, port congestion, weather conditions, or carrier operations are outside our direct control

That said, we always cooperate to support smooth delivery wherever possible.

7. Delivery Timelines

Estimated delivery timelines are shared at the time of order confirmation.
Please note:

• Delivery timelines are estimates, not guarantees
• International shipments may experience delays due to customs clearance or local regulations

8. Packaging & Handling

Our products are packed using appropriate protective materials suitable for long-distance transport.
Proper packaging helps minimize the risk of damage, especially for wooden handcrafted items.

9. Damages & Transit Issues

If any visible damage is noticed at the time of delivery:

• Please inform the carrier immediately
• Notify us within 48 hours with photographs and details

We will assist in coordinating with the carrier as per their claims process.

10. Price & Policy Changes

• Shipping rates, carrier availability, tariffs, and taxes may change from time to time
• Such changes are influenced by logistics providers, fuel costs, and government regulations
• Updated costs are always communicated before final confirmation

11. Our Commitment

While logistics and customs processes involve third parties, we remain committed to:

• Clear communication
• Proper documentation
• Responsible packing
• Support throughout the shipping process

Our goal is to ensure a smooth and transparent transfer of goods from our facility to your destination.


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