Return & Refund
Policy
At Handicurve, we value transparency and fairness in all business transactions. This Return & Refund Policy explains the conditions under which returns and refunds are accepted, the timelines involved, and how international shipping, duties, and taxes are handled.
1. Return Eligibility Period
We offer a 15-day return period starting from the date the product is delivered to the customer.
To be eligible for a return:
• The product must be unused and in its original condition
• The product must be returned with original packaging and accessories
• A return request must be communicated within the 15-day period
2. Non-Returnable Items
Due to the nature of our business, the following items are not eligible for return, unless damaged or defective:
• Bulk/Custom-made or made-to-order products
• Products manufactured based on specific client requirements
• Personalized or specially finished items
These products are crafted specifically for the buyer and cannot be resold.
3. Damaged or Defective Products
If a product arrives damaged or defective:
• The issue must be reported within 48 hours of delivery
• Clear photographs and details must be shared
• We will review the case and determine an appropriate resolution, which may include replacement or refund
Damage caused during transit is handled in coordination with the shipping carrier, where applicable.
4. Return Process
Once a return request is approved:
• Return instructions will be shared with the customer
• The customer is responsible for safely packaging the product for return
• Return shipping costs are generally borne by the customer unless otherwise agreed
Returned items are inspected upon receipt before processing any refund.
5. Refund Process
Approved refunds are processed after inspection of the returned product.
• Refunds are issued through the original payment method where possible
• Processing time may vary depending on banking channels and payment providers
• Any transaction fees charged by banks or payment gateways are non-refundable
6. Shipping Charges
• Original shipping charges are non-refundable
• Return shipping costs are not covered unless the return is due to a verified defect or error on our part
7. Customs Duties, Taxes & Tariffs (International Orders)
For international shipments:
• Customs duties, import taxes, VAT, tariffs, and local charges are imposed by destination country authorities
• These charges are outside our control and non-refundable
• Refunds, if approved, apply only to the product value and not to duties, taxes, or clearance fees paid to government authorities or logistics providers
8. Exchange Rate & Banking Variations
For international payments:
• Refund amounts may vary slightly due to exchange rate fluctuations
• Banking and intermediary charges applied during the refund process may affect the final credited amount
• Such variations are standard in international transactions and beyond our control
9. Refund Timelines
Once approved:
• Domestic refunds are processed within 3–5 business days.
• International refunds are processed within 5–7 business days, depending on banking and payment processing timelines
10. Cancellation Policy
• Orders may be cancelled before production begins
• Once production or customization has started, cancellation may not be possible
• Any applicable cancellation charges will be communicated clearly
11. Policy Changes
Handicurve reserves the right to update this Return & Refund Policy at any time. Any changes will be posted on this page and apply to future orders.
12. Our Commitment
We strive to handle all return and refund requests fairly, transparently, and professionally. Our goal is to maintain long-term trust while respecting the realities of handcrafted production and international trade.
Customers are encouraged to review product details carefully and communicate clearly before placing orders.